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Refund Policy

Refund Policy

At Orbigo, we strive to provide exceptional services. However, we understand that there may be instances where you are not satisfied with your purchase. This Refund Policy outlines our guidelines for refunds and exchanges.

1. Eligibility for Refunds

Refunds are available for the following reasons:

  • Non-delivery: If you have not received the services you purchased within the agreed-upon timeframe.
  • Significant errors: If there are substantial defects or errors in the services provided that cannot be reasonably corrected.

2. Refund Process

To request a refund, please contact our support team at bank@orbigo.net within 02 days of the service delivery date. Please provide your order number, a detailed explanation of the reason for the refund, and any relevant documentation.

Once your request is received, our team will review it and process the refund within 02 business days if it is approved. Refunds will be issued to the original payment method used for the purchase.

3. Non-Refundable Items

The following items are generally non-refundable

  • Customized software solutions: Once delivered, customized software solutions are considered final and cannot be refunded.
  • Repair services: Repair services already rendered are not eligible for refunds

4. Exceptions

In certain cases, we may make exceptions to our refund policy at our sole discretion. For example, if the service is deemed defective or if there are extenuating circumstances beyond your control.

5. Dispute Resolution

If you are not satisfied with the outcome of a refund request, you may escalate the matter .

Please note that this Refund Policy is subject to change. Any updates will be posted on our website.